1. RESERVATION AND PAYMENT POLICY

  • Commitment Deposit: A reservation is considered valid and confirmed only upon receipt of a 50% deposit of the total tour package cost. Payment must be settled no later than 2 (two) days after the official invoice is issued.

  • Balance Payment Deadline: The remaining 50% balance must be fully paid at least 30 days prior to the departure date.

  • Last-Minute Bookings (Less than 30 Days): For any reservations made within 30 days of the departure date, the customer is required to make a 100% full payment upfront.

  • Automatic Forfeiture: Failure to remit the deposit or balance payment within the specified timeframes will result in the automatic cancellation of your slot. The company reserves the right to reallocate the availability to other applicants without prior notice.

2. CANCELLATION POLICY

Any cancellation by the participant must be submitted in writing via official email or WhatsApp. Refund allocations are strictly enforced based on the following timeline:

  • Cancellation $\ge$ 30 days prior to departure: The participant is entitled to a 40% refund of the total amount paid.

  • Cancellation 0 – 15 days prior to departure: Absolutely No Refund (100% forfeiture) will be issued, regardless of the participant’s personal or operational reasons for cancellation.

3. RESCHEDULE POLICY

  • Reschedule Requests: Changing travel dates is only permissible for Shared Trips (Open Trips) and must be requested at least 35 days prior to the original departure date.

  • Any reschedule requests made less than 65 days before departure will be treated as a unilateral cancellation and will follow the strict regulations outlined in Section 2 (Cancellation Policy).

4. EMERGENCY AND FORCE MAJEURE

In the event of an emergency, Force Majeure, civil unrest, severe weather conditions, government restrictions/land closures, or technical vessel constraints that render sailing unsafe, the Travel Company reserves the right to enforce the following operational measures for public safety:

  1. Option 1: Reschedule the trip to an alternative available date.

  2. Option 2: Issue a maximum 70% refund of the total amount paid. The remaining 30% will be retained by the company to cover non-refundable administrative, logistical, and local vendor pre-trip expenses.

📑 Important Notice for Participants:

By proceeding with the deposit payment, you hereby acknowledge that you have read, understood, and unconditionally agreed to abide by all the Terms & Conditions stated above

5. COMPANY INFORMATION

This service is operated by PT. Langkah Wisata Nusantara (Ara Adventure), a licensed travel agency registered in Indonesia (Ministry of Law & Human Rights Decree No. AHU-019841.AH.01.30 Year 2022, Business Registration Number 0806220038897). Registered address: Jl. Alo Tanis, West Manggarai Regency, East Nusa Tenggara, Indonesia. For questions regarding these Terms & Conditions, please contact us at admin@araadventure.id or +62 853-3455-2887.

6. LIMITATION OF LIABILITY

The Company acts as a tour operator arranging accommodation, transportation, and related travel services. While we take every reasonable precaution to ensure the safety and comfort of our guests, the Company is not liable for personal injury, illness, loss, theft, or damage to personal belongings during the trip, except where such loss is directly caused by the Company’s proven negligence. Participants are strongly advised to obtain personal travel insurance prior to departure.

7. GOVERNING LAW

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from these terms shall first be settled amicably through deliberation between the parties; if no resolution is reached, the dispute shall be submitted to the competent court of law in Indonesia.

8. PAYMENT METHODS

Payments can be made via bank transfer or other methods as stated in the official invoice issued by Ara Adventure. All prices are quoted in Indonesian Rupiah (IDR) unless otherwise specified.

9. PRIVACY

Personal information provided during the booking process is used solely for reservation and communication purposes. We do not share your personal data with third parties without consent, except where necessary to operate the trip (e.g., vessel manifest or national park permit requirements).

Last updated: July 17, 2026